FAQ
Orders & Returns
Can I make any changes to my order?
Once you’ve placed your order on trucebeauty.net, we’re unable to cancel it or make any changes. Our fulfillment team starts processing orders right away to get them to you as quickly as possible, so please double-check your order details and shipping information before checking out! Need to add something? Feel free to place a separate order, and we’ll get it shipped out ASAP.
*Friendly reminder: we’re not responsible for address errors.*
What is your return policy?
We hope you love Truce Beauty as much as we do! But if you don’t, that’s okay too. If you’re not completely satisfied with your items, we provide an exchange/refund for any product ordered from trucebeauty.net within 30 days of purchase. Please reach out to us via our contact form here to request a return or exchange. Don’t forget to add your order number and the products you’d like to exchange/return and we’ll take it from there.
Once orders have been received, we have a 1-2 week processing time and then you will receive your product.
*Please note that original shipping charges will not be refunded. All gift cards, trial products, and marked items are final sale.*
Gift Returns
If you would like to return products that you received as gifts, we require proof of purchase.
Can I return products purchased IRL?
Regrettably, we are unable to accept online returns for products purchased elsewhere. Please check with the original place of purchase for their return policy and feel free to send a note to trucebeauty@quasemgroup.com if you have any questions!
Shipping & Delivery
When will I receive my order?
Please allow 1–2 business days for processing before your order ships.
Inside Dhaka:
– Standard Shipping – ৳80, delivery in 2‑3 business days via Pathao/Paperfly
– Sub-urban Area Shipping – ৳100, delivery in 2‑3 business days via Pathao/Paperfly
Outside Dhaka:
– Standard Shipping – ৳150, delivery in 5‑7 business days.
*A few notes:*
-Sub-Urban Areas: Narayanganj, Gazipur, Keranignaj, Savar
If you do not receive your items within 7 days, please reach out via our contact form including your order number.
How much is shipping?
Inside Dhaka:
– Standard Shipping – ৳80,
– Sub-urban Area Shipping – ৳100,
Outside Dhaka:
– Standard Shipping – ৳150,
*A few notes:*
-Sub-Urban Areas: Narayanganj, Gazipur, Keranignaj, Savar.
Do you offer international shipping?
For now, we only ship domestically within allover the Bangladesh. But it’s not forever! We’re working hard to expand to other countries and we’ll let you know when we’re there.
Products
What skin type is Truce Beauty made for?
Truce Beauty is designed especially with the needs of sensitive skin in mind, but is good for all! All of our products are allergy + dermatologist-tested, and formulated to be non-comedogenic, non‑irritating, and fragrance‑free. We’re the 1st and ONLY beauty brand to ensuring that our products are safe for even the most sensitive skin types.
There are so many brands on the market these days that promise “clean” products. Are you the real deal?
Yes! Truce Beauty gets its name from staying true to nature and clean formulations. All of our products are made with ingredients that won’t harm your skin or health — no formaldehyde, talc, parabens, sulfates, and more. We test all of our products for safety, AND we verify everything with 3rd party organizations like the National Eczema Association.
Are Truce Beauty products vegan and cruelty‑free?
Yes, ALL of our products are made WITHOUT animal byproducts and never tested on animals.
Where are Truce Beauty products actually made?
We make our products domestically in the South Korea, as well as India.
I want my products to last as long as possible! How should I store them?
Our products are sensitive to sun exposure. Please store them in cool, dry places. All of our products use safe and effective preservatives to ensure shelf stability. Refer to product labels and follow period‑after‑opening guidelines.
Why are Truce Beauty products fragrance‑free?
Fragrances can cause redness, itchy skin, and sometimes hives in those with sensitive skin. So, our makeup and skincare are always made without added fragrance or essential oils.